At VeloVixen, we're not natural blowers of our own trumpet. But vanity prevailed, though, and we couldn't resist putting up a few of our favourite 'thank yous' from our lovely customers. It's always nice to hear when we get things right - but it's even more important that we sort things out properly when we occasionally don't.

  • Just want to say thank you for the canvas tote!! What a lovely surprise! I absolutely love it!! (And the shorts I ordered are perfect too) Warmly, A happy customer (Diane, Edinburgh)
  • I have been so impressed with your service, attention to detail and after sales. It has been a pleasure to have my faith restored in what matters in the retail business. (Simon, Lincoln)
  • I just wanted to say thank you so much for such amazing service; ordered yesterday after some great advice and here today! I'm also really pleased with the products, and won't hesitate to purchase from you in the future and recommend you to friends. (Nikki, Devon)
  • Very impressed by the speedy delivery of my order....the Morvelo shirts are fabulous, thank you so much. Will definitely be back to you for more! Love the Velovixen bag as well. (Sue, Kirriemuir)
  • Thank you for the complimentary tea bags and for the smart black bag - perfect for my gym kit. Really nice thoughtful touches and greatly appreciated. (Carrie, N.Yorks)
  • I love all the products you offer and think your brand and company is really inspiring. (Lindsay, Kent)
  • You are absolutely right about the sizing... I had to phone to confirm the size of the last order I made, but service was brilliant. Thank you. (Lizzie, Northants)
  • 'It's refreshing to have such personal service with a retailer, especially one that stocks such amazing clothing goodies!' (Rosie E, Notts)
  • 'You are the best customer services!!!!' (MJ, Oxford)
  • Wow, that was quick! Thank you so much. I am very happy with the service you have provided... I will definitely be recommending  you to all my friends!' (Katie, Swindon)
  • 'Wow - blooming fantastic service... Thanks again - I will be back' (Suzan, Bournemouth)
  • 'New large jersey arrived today. Once again, thank you so much and thank you for the best customer service in a v long time' (Gillian, Hampshire)
  • 'A Big Thank You for your absolutely amazing service! Fast posting, great helmet and jersey, great price.... Sorry I didn't get on with the tights, but I am really impressed by you refunding me for them this quickly. I will be back for more cycling goodies in the future!' (Cerstin, London)
  • 'Just wanted to say a huge thank you for all your help yesterday and for sending my new cycling tops out so quickly - they are the right sizes as I don't like snug fitting tops :) Amazing service and will be recommending you to everyone I can!' (Helen - Buckinghamshire)
  • 'Velovixen are a brilliant company to buy from. Speedy delivery. Quick and friendly response to any queries. Free returns is also a bonus when buying online. As I said, fantastic service.' (Ruth - Shropshire)
  • 'Thanks for my order, received this morning. Ultra quick, thank you so much. I love it. The £25 credit was a fab surprise too!'  (Donna - Devon)
  • 'Just a note to say thanks so much for getting the order I placed on Friday out and delivered on Saturday. Excellent and friendly service and Mrs. W is very pleased with her new cycle helmet.'  (Adrian - Cambridge)
  • 'Ordered from you yesterday, arrived today! A++ will use again.'  (Victoria - London)
  • 'Ordered just after 4pm today and it is already on the way; that is what I call service. Thank you.'  (Margaret - Sale)
  • 'Many thanks as well for the professional handling of this issue, great customer service from your side.'  (Claudia - Germany)
  • From an interview with The Discerning Cyclist by London Cyclist: "What cycling brand do you most admire and why?"    "I can only say which cycling clothing brand do I most admire as my knowledge of cycling as a whole is still in need of expansion. This still makes it tough – honourable mentions to Rapha, Vulpine, Outlier & Howies and some newer guys in Carbonaut and Union 34 – all awesome. However, after much deliberation, I’m going to say Velovixen. Their set up story is quite a romantic story and you don’t often get romantic stories setting up a company and as it’s near Valentine’s day that’s quite topical plus they completed a hell of a mission to decide they were going to set up (cycled around most of South America) plus they’re promoting stylish clothes for the ladies which is really good to see."
  • 'Thanks very much, excellent customer service! Very rare nowadays.'  (Anne - Bolton)
  • 'One word..."flabbergasted!" never have I received such a swift and professional service from a company. Your sales service is exemplary. I ordered my cover yesterday from an easy to read, clean page looking website (lots of white space - like that), I received three emails within a very short space of time. One thanking me for my order. The next advised me that my order had been processed and thanking me again. The third advising me of shipment and tracking. This on a free p and p option. Voila, the postman arrived with a beautifully wrapped and very well protected Dorothy. Even your paperwork oozes quality. It is obvious you expend a considerable amount of time and energy in Velo Vixen, which in my case has been much appreciated. Big thumbs up!'  (Andrea - Derbyshire)
  • 'I just wanted to feedback how impressed I am by your service.  My parcel arrived very quickly and I'm delighted with my purchases.  Well done and thank you!'  (Dominique - Singapore)
  • 'I would like to thank you for the superb service (and quality of goods) from the above order.  Ordering, communication, postage and delivery were are very fast and efficient, with competitive price.  My daughter, who received the order by surprise at her home address, is keen to look at your products and buy more from you.  It is a pleasure to do business with such an effective company.'  (John - Cumbria, UK)
  • I remember seeing all of you at Cycletta! Having a look over the website, basically freaking out. LOVE. Really well done!'  (@CateSevilla)