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Terms & Conditions

Background:

This agreement applies as between you, the User of this Website and Pedalling Forth Ltd, the owner(s) of this Website.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance.  Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.


1.    Definitions and Interpretation 
In this Agreement the following terms shall have the following meanings:  

“Account”    means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
“Adult”    [xx]
“Carrier”    means any third party responsible for transporting purchased Goods from our Premises to customers;
“Content”    means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
“Goods”    means any products that VeloVixen advertises and  / or makes available for sale through this Website;
“VeloVixen”    means VeloVixen trading name of Pedalling Forth Ltd of 6 Arkwright Mansions, Finchley Road, London NW3 6DE;
“Service”    means collectively any online facilities, tools, services or information that VeloVixen makes available through the Website either now or in the future;
“Payment Information”    means any details required for the purchase of Goods from this Website.  This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information”    means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises”    Means our place of business located at The Grange, Neasden Lane, London NW10 1QB;
“System”    means any online communications infrastructure that VeloVixen makes available through the Website either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”    means any third party that accesses the Website and is not employed by VeloVixen and acting in the course of their employment; and
“Website”    means the website that you are currently using (www.velovixen.com).

2.    Placing an Order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order either by telephone on 020 8450 1323, by email at orders@velovixen.com or by post using the address given below. Calls to us are charged at UK mobile rates.  All our calls may be recorded for training and monitoring purposes.
By placing an order via this website you are making an offer to VeloVixen to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and VeloVixen for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.  This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, namely to orders for delivery outside of the UK. Please see our delivery times and charges.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

3.    Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult.  Payment Information must be provided by or with the permission of an Adult.

4.    Business Customers
These Terms and Conditions also apply to customers buying Goods in the course of business.

5.    International Customers 
If Goods are being ordered from outside VeloVixen’s country of residence, import duties and taxes may be incurred once your Goods reach their destination.  VeloVixen is not responsible for these charges and we undertake to make no calculations or estimates in this regard.  If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.  As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported.  Please be aware that Goods may be inspected on arrival at port for customs purposes and VeloVixen cannot guarantee that the packaging of your Goods will be free of signs of tampering.

6.    Intellectual Property
6.1    Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of VeloVixen, our affiliates or other relevant third parties.  By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
6.2    Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by VeloVixen.

7.    Third Party Intellectual Property
7.1    Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
7.2    Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

8.    Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

9.    Links to Other Websites
This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of VeloVixen or that of our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

10.    Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.velovixen.com without prior permission.

11.    Use of Communications Facilities
11.1    When using the enquiry form or any other System on the Website you should do so in accordance with the following rules:
11.1.1    You must not use obscene or vulgar language;
11.1.2    You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
11.1.3    You must not submit Content that is intended to promote or incite violence;
11.1.4    It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;
11.1.5    The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
11.1.6    You must not impersonate other people, particularly employees and representatives of VeloVixen or our affiliates; and
11.1.7    You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
11.2    You acknowledge that VeloVixen reserves the right to monitor any and all communications made to us or using our System.
11.3    You acknowledge that VeloVixen may retain copies of any and all communications made to us or using our System.
11.4    You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information.  Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.

12.    Accounts
12.1    In order to purchase Goods on this Website and to use the enquiry form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase.  By continuing to use this Website you represent and warrant that:
12.1.1    all information you submit is accurate and truthful;
12.1.2    you have permission to submit Payment Information where permission may be required; and
12.1.3    you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
12.2    It is recommended that you do not share your Account details, particularly your username and password.  VeloVixen accepts no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
12.3    If you have reason to believe that your Account details have been obtained by another without consent, you should contact VeloVixen immediately by telephone on 020 8450 1323 or by email at info@velovixen.com to suspend your Account and cancel any unauthorised purchases that may be pending.  Please be aware that purchases can only be cancelled until they are dispatched.  In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, VeloVixen accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
12.4    When choosing your username you are required to adhere to the terms set out above in Clause 10.  Any failure to do so could result in the suspension and/or deletion of your Account.

13.    Termination and Cancellation
13.1    Either VeloVixen or you may terminate your Account.  If VeloVixen terminates your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
13.2    If VeloVixen terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
13.3    VeloVixen reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
13.4    If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
13.5    If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.

14.    Goods, Pricing and Availability
14.1    Whilst all reasonable effort has been made to ensure that graphical and photographic representations and descriptions of Goods available from VeloVixen correspond to the actual Goods, VeloVixen is not responsible for any variations from these descriptions.  This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.  Please refer to Clause 15.1 for incorrect Goods.
14.2    We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
14.3    Where appropriate, you may be required to select the required size, colour number and other features of the Goods that you are purchasing.
14.4    VeloVixen does not represent or warrant that such Goods will always be available.  Stock indications are usually provided on the Website, however these may not take into account sales that have taken place during your visit to the website.  We endeavour to display through this website all items in our current range.  However, occasionally an item will be out of stock. You can choose to receive a single delivery if some items in your order are out of stock; please tick the box to request a single shipment in the checkout delivery page.
14.5    All pricing information on the Website is correct at the time of going online.  VeloVixen reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

15.    Delivery
15.1    VeloVixen will notify you by way of email when your goods are to be dispatched to you.  The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
15.2    If VeloVixen receives no communication from you, within 10 working days of dispatch, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.

16.    Returns Policy
VeloVixen aims always to provide high quality Goods that are fault free and undamaged.  We want you to be delighted with your purchase.  On occasion however, Goods may need to be returned.  Please refer to the ‘Returns Policy’ section of the Website.

17.    Privacy
Use of the Website is also governed by our www.velovixen.com/privacy which is incorporated into these Terms and Conditions by this reference.  To view the Privacy Policy, please click on the link above.

18.    Disclaimers
18.1    VeloVixen makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
18.2    No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
18.3    No part of this Website is intended to constitute a contractual offer capable of acceptance.
18.4    Whilst VeloVixen uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

19.    Changes to the Service and these Terms and Conditions
VeloVixen reserves the right to change the Website, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes.  If VeloVixen is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

20.    Availability of the Website
20.1    The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
20.2    VeloVixen accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

21.    Limitation of Liability
21.1    To the maximum extent permitted by law, VeloVixen accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content and Goods at their own risk.
21.2    Nothing in these Terms and Conditions excludes or restricts VeloVixen’s liability for death or personal injury resulting from any negligence or fraud on the part of VeloVixen.
21.3    Nothing in these Terms and Conditions  excludes or restricts VeloVixen’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.
21.4    Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

22.    No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

23.    Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

24.    Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party.  The agreement created by these Terms and Conditions is between you and VeloVixen.

25.    Communications
25.1    All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info@velovixen.com.  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
25.2    VeloVixen may from time to time send you information about our products and/or services.  If you do not wish to receive such information, please click on “Unsubscribe” on the Website.

26.    Law and Jurisdiction
These Terms and Conditions and the relationship between you and VeloVixen shall be governed by and construed in accordance with the Law of England and Wales and VeloVixen and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.