Make sure to "add a note” below which we will hand-write onto a VeloVixen card, so that they know who their gift is from!
Once boxed, we will ship the whole of your order straight to the recipient.
We label all gift boxes with “This parcel is a gift!” so they can save opening it until their special day!
You can find the full details of our gift boxes here.
*** Please note: We cannot ship gift vouchers out in our Gift Box Packaging. ***
To reduce waste, the external packaging of a VeloVixen gift box serves as the gift box itself. This is why we label the outside of all our gift boxes with “This parcel is a gift!” so that the recipients do not open them early by mistake!
Within the gift box, we wrap the full order in orange tissue paper (this paper is recyclable, biodegradable and plastic free).
To complete our gift box packaging, we hand-write your gift message on one of our special gift note cards. We will only write what you have written in the ‘add a note’ section of our checkout page on the gift note, so you can tailor our gift box packaging to any gifting occasion.
All products sent in a VeloVixen gift box are shipped within their original packaging.
We match the size of the box to the size of your order
We aim to dispatch all orders within 2-3 working days, often sooner. Within the UK we use Royal Mail's Tracked service - you will receive a tracking code with your order once it is shipped.
Next Day Delivery (guaranteed by 12pm with Royal Mail) is available on some products when ordered before 1pm. This option will be shown next to the specific product when available.
If your particular size is not shown, feel free to contact us by email at firstname.lastname@example.org. Please note some deliveries may take longer if we need to order a product in.
For details on how to return products, click here.
Note for custom products: dispatch of pre-ordered, custom products will take place as soon as they arrive with us from the factory. They cannot be returned or exchanged.